Shipping Policy
Delivery Conditions
Our products are to be delivered to you at a requested address. We do delivery within Peninsula Malaysia. It is essential that during delivery, someone is in to receive the products. Customers are responsible for paying the shipping cost for any second attempt of shipment.
Titan Eats Enterprise would not be held liable for any damage that is rendered to our products at the advised destination once the products has been delivered. We require somebody responsible, to check that they receive the products in good conditions upon delivery. If product is found damage upon receiving, customer should not accept the parcel and immediately return to the courier representative. Once the products has been delivered and signed for, Titan Eats Enterprise is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided.
Damaged item during shipment
Titan Eats Enterprise would not be held liable for any damage that is rendered to our products at the advised destination once the products has been delivered. The customer is responsible to check that they receive the products in good conditions upon delivery. If product is found damage upon receiving, customer should not accept the parcel and immediately return to the courier representative. Once the products has been delivered and signed for, Titan Eats Enterprise is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided. However customer may make their own claim with the respective courier company.
Return Policy
Customers have [7] calendar days to return an item from the date they received it. To be eligible for a return, the item must be unused and in the same condition that customer received it. The item must be in the original packaging. The item needs to have the receipt or proof of purchase.
Refund Policy
Once we received the returned item, we will inspect it and notify the customer that we have received the returned item. We will immediately notify the customer on the status of the refund after inspecting the item. If the return is approved, we will initiate a refund to the customer. All refunds to the customer’s. Shipping ,Customers will be responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If a customer receive a refund, the cost of return shipping will be deducted from the refund.
The maximum refund offered is the value of the product. Further compensation is not available. We ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays.